Here at FlyonCars, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, and safeguard your data.

How We Collect and Use Your Personal Data

We collect and store the minimum information necessary to provide the services you’ve requested (i.e., to process your order). This includes personal details such as your name, email address, phone number, and payment information, as well as travel details including pick-up and drop-off locations, flight information, and travel dates. This information is used to process your booking, communicate with you about your trip, provide the requested transportation services, and offer customer support. We may also use this information for auditing, research, and analysis to operate and improve our technologies and services. Some of this data may be passed to third-party services, either as part of transaction information or analytics data.

Data Sharing

We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and customer service. We may also disclose your information if required by law or in response to legal processes. FlyonCars do not store credit card details, nor do we share customer details with any third parties. By using the services contained on this website, you agree that we may use personal information provided by you to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Data Security

We implement various security measures to protect your personal information from unauthorized access, use, or disclosure. Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather usage information.

Retaining and Deleting Personal Data 

We retain and delete personal data to comply with our legal obligations and to minimize risks to our customers. Personal data will not be kept longer than necessary to fulfill the purchased service and our or third-parties’ legal obligations. For example, analytics data collected through Google Analytics is non-identifiable and retained indefinitely, while identifiable analytics data is stored for at most one month. Customer data is retained for six years from the end of the last tax period following the completion of all booked journeys, and journey data is retained for at most one year following the completion of the journey. Some transaction data is retained for six years from the end of the last company financial year they relate to, and correspondence data is retained for at most 18 months following its collection.

Your Rights

You have the right to access, rectify, or request the removal of any personal information we hold about you, free of charge, within 30 days. This right is subject to some limitations, such as legal reasons that prevent data removal or if the data is integral to providing the service. Proof of identity is required for such requests. You also have the right to withdraw consent to our use of your data, which may result in the cancellation of your service and any relevant charges.

Changes to the Privacy Policy

We may update this privacy policy periodically. Any changes will be posted on this page with an updated revision date. You should check this page occasionally to ensure you are happy with any changes to this policy.

Contact Information

If you have any questions or concerns about our privacy policy or practices, please contact us at 01293 978797.